Refund and Returns Policy

1. Overview

At ROVOFRIST PERFUME, we are committed to providing high-quality fragrances and excellent customer service. Due to the nature of our products, we have specific conditions for returns and refunds.

By making a purchase, you agree to this Refund Policy.

2. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect upon delivery
• The issue is reported within 48 hours of receiving the item
• The product is unused, unopened, and in its original packaging

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Opened or used perfumes
• Products without original packaging
• Items purchased on clearance or discount (unless defective)

4. Refund Process

If your return request is approved:

• You may be offered a replacement or refund
• Refunds will be processed within 5–10 business days after approval
• Refunds will be issued via the original payment method

5. Exchange Policy

We may offer exchanges if:

• You received the wrong product
• The product is damaged or defective

Exchanges are subject to product availability.

6. Return Process

To request a return:

1. Contact us via email or phone within 48 hours of delivery
2. Provide:
   • Order number
   • Clear photos or videos of the issue
3. Wait for approval before returning the item

Returns sent without approval may not be accepted.

7. Shipping Costs

• If the return is due to our error (wrong or defective item), we cover the return shipping cost
• If the return is due to customer preference, shipping costs are non-refundable

8. Order Cancellations

• Orders can only be cancelled before they are shipped
• Once shipped, orders cannot be cancelled

9. Failed Deliveries

If a delivery fails due to incorrect address or unavailability:

• The customer may be required to pay for re-delivery